Customer Testimonials

I’ve been with Masscot for over a decade! And while I appreciate I am a micro-sized client your customer service has been superior. I’ve been teaching Consumer Behavior in an MBA program for several years now and learned that the gist of “satisfaction” is pretty straight forward: great service. And delivering that to clients irrespective of size, time and again on issues that to me seem large but are truly petty (“lost password!”), well, that defines a good business.

David B. Flood, Ipswich, MA
David Flood Sculpture

At a time when most internet service providers are too big to provide good service – let alone good customer service – Masscot stands out as an affable, accessible, professional, and LOCAL resource with which we are happy to do business.

Lauren Wolk, Associate Director, South Yarmouth, MA
Cultural Center of Cape Cod

Masscot Internet has been more than a huge help in building and taking care of my website. I wouldn’t be able to do it without them and I’m am so grateful for all their tools, expertise and knowledge. They take care of things so quickly and are the most professional!

Jeremy Glazer, TV & Film Actor, Hollywood, CA
Jeremy Glazer Official Web Site

I have been using Masscot Internet for over 15 years. To say that this provider has great customer service would be an understatement. They have a team of hugely talented website designers, SEO specialists and engineers. Masscot Internet has met and exceeded everything I’ve needed for my website. Their servers are fast, fast fast! I’ve signed up for their new SEO360 service, a bargain considering what it has already done in a short time to drive more buyers to my new website. Masscot Internet combines old fashioned customer service by really caring for their customer base, with today’s high tech abilities for an unbeatable combination. If anyone would like to speak to me personally about how great this provider is, feel free to contact me.

Julia O’Malley-Keyes, Artist, Falmouth, MA
O’Malley-Keyes – Art For All Mankind

Jack & I want you to know how much we have appreciated all the time you have spent with two novices on how to run, fix, and operate our web site.  You surely have patience of a Saint! We probably ask you the same question 9 different ways, without realizing we are asking the some silly question, and yes, every time we do ask one of our sillies, you always reply in a delightful, pleasant fashion! I recall your even coming over to the shop to see exactly what we were having some much trouble with, to find out we were doing something wrong!   We appreciate all your sound advice, and now your promotion of our web site with SEO360 to get more exposure on Google is starting to show a positive response.   We really appreciate all your hard work, the changes made and the changes suggested for our web site. Thank you so much!

Jack & Sonja, Fire Bell, West Dennis, MA
Fire Bell

Dear Serhiy & John, I just wanted to write a quick note to thank-you both for more than two decades of outstanding support and service! From being our domain registrar (30+ and counting) to hosting my several web sites, your service is unmatched by anyone we have tried, including the “Grand Daddy” of them all. And all with no down time that I can ever recall, you are both an integral part of our company’s success. Thanks again to you both!

David M. Stone – President, Photosol, Inc. Hallandale, FL
Photosol
I Lost My Jewelry

The best web page designers in the USA. Great service and they constantly share our worldwide vision.

Lennie Petze – Member of the Rondels, Music Industry Consultant
The Rondels

Masscot is a family business. John McDonald is the president of the company and he is almost always personally available when you need him. And he takes pride in treating his customers like family. It’s a fine combination of technical excellence and personal involvement. We’ve been with Masscot for a long time, and it has always been a highly professional and comfortable experience.

Dick Summer – National Radio & TV Commercials, Podcasts, Blogger
Dick Summer Communications

Masscot Internet has helped me out with my professional athlete website for a number of years now and I couldn’t be happier.  I am website illiterate myself so it is great to have this first class company run and design my website. There is always someone available to help you out if there is any trouble and their team is making sure that your website is up and running around the clock!

Mike Trapp – Champion – U.S. Snowboard Team, World Cup Contender
Mike Trapp Snowboarding

John and his team have been instrumental in not only the design of my website but driving traffic to it and keeping it at the top of the search engines. They have always been available for questions, and have even taken the time to teach me a thing or two! I wholeheartedly recommend Masscot Internet, Inc.

Ryan Lane – Los Angeles, CA – Actor “Travis” on ABC Family’s – “Switched At Birth TV Series”
Ryan Lane Official Website

Meeting In Person

Masscot Internet is based in and has operated continuously from West Yarmouth, Cape Cod, MA for over a quarter century. Since our business is online and our customers are located all over the United States and beyond we do not have a formal bricks and mortar office. We meet with customers by appointment, when requested, often at their offices. All of our equipment is located in a world-class data center in Lansing, MI, which our staff accesses remotely from their various locations.

Contact us by Phone

Phone: 508-778-4500 Fax: 1-888-884-9960

We are available by phone 7 days a week, 365 days per year from 9:00 a.m. until 11 p.m. New York Time. After hours and if we are busy helping other customers, your call will be directed to voice mail. Please leave us a message and we will return your call as quickly as possible, often within minutes.

Customers are requested to use our support system whenever possible for fastest service.

Email

Mail Us

We check our mail frequently, few times a day.
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